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Ecommerce Personal Assistant Ecommerce Personal Assistant Ecommerce Personal Assistant

Ecommerce Personal Assistant

Ecommerce Personal Assistant

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Link to the app store

What is Scout?

Scout is a personal assistant that will recover more abandoned checkouts, reduce abandoned carts, retain more of your best customers, and increase customer lifetime value (LTV).

Scout watches for relationship building opportunities and recommends the right actions you should take, directly through it’s Facebook chat with you (Slack integration around the corner). It will make sure you’re developing the right relationship with the right customers at the right time.

What Scout can do:

  • 💸 Alert you when a customer abandoned their checkout and give you recovery actions
  • 🏆Alert you when customers make a repurchase so you can say “thanks” and build loyalty
  • 🎊 Alert you when a customer becomes a “VIP” and makes a huge order
  • ⏲️ Remind you about follow-ups, so you can proactively make up-sales and re-sells
  • 🌱 New customer alerts so you can start new brand relationships on the right foot

Phone

The 1-on-1 phone conversation is by far the best way to recover abandoned checkouts. Order recovery is much easier when you have a dialogue with customers and learn the reasons they abandoned their purchase. It works especially well for high ticket items and niche products where customers likely have questions or concerns. It's not enough to just recover the cart, you also need to learn why so you don't lose future checkouts for the same reasons.

SMS

SMS is a great channel for not only for order recovery, but also for post-sale customer support. It’s always a good idea to say thank you to customers. Getting a personal “thank you” note from your business is sure make your customers feel appreciated.

WhatsApp

Like SMS, the WhatsApp channel is great for easy 1-on-1 conversations. It's great because of the richer communication both you and your customer can share. Send videos, images, and longer texts for high levels of engagement. For example, we have a furniture retailer in Malaysia that’s recovering 75% of their abandoned checkouts through WhatsApp, check the story on our blog.

Email

When customers don’t leave a phone number, Scout will give you the right actions to take through email. You can send Checkout Recovery, Thank You, and even Follow-up emails. In our experience the above Phone, SMS and WhatsApp channels work even better when you augment them with Scout's personalized emails.